HOME 2 SUITES BY HILTON ERIE PA FULL

When Bill the night agent set up the new reservation I got a confirmation on my phone which had had $389 rate per night attached to it.

Ět this point it was after midnight and my two kids were extremely upset and we had no choice but to take this other room which we were told would be complementary due to the issues.

đ5 mins later Bill comes back saying that all their franchise hotels were oversold to so he couldn’t walk us to franchise hotel owned by his company so he had to “walk us” to another Hilton hotel the Hampton Inn which was 20 mins out of our way.

He then proceeded for the next 30 mins to call around to other hotels owned by the “franchise” (Chase Hotels) in the area as he was going to have to “walk us” to another hotel, but we were told for our trouble of being checked into an occupied room, waiting a total of 1hr 30 mins (by time we were done) and being “walked” to another hotel that are points would be refunded and our room at another hotel would be paid for (complementary) due to all the issues.

He said that normally they “walk” Expedia guests first, but the other shift didn’t obviously care about the Honors members.

I explained that we were Hilton Honors Silver members and stayed with Hilton at least 4 times a year for over a decade and thought that our reservation would be treated better.

He said, they always over book and then they just send the other guest to other hotels owned by the “franchise”. He explained that they were extremely oversold by 10 rooms and was left with this horrible mess by the previous shift and that the hotel had not properly planned for this situation.

We then went back to the front desk to tell Bill of the situation.

Needless to say the family was VERY upset yelling at us to get out. Basically we were checked into an occupied room (#403) that was never actually checked into the system. It took over 30 mins for the night agent (Bill) to find us a room, we finally proceeded up to the room only to walk in on another family who was staying in the room and was already asleep as it was 11pm at this time. We had made our reservation on April 4th (3 mos prior) with our Hilton Honors points for our first family vacay in forever.

On Saturday of the Canada Day/Independence Day long weekend, after a very long day my young family (kids 8 and 10) went to check into the Home2 Suites Erie PA at 10:30pm.

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I make this trip once or twice a year and I will absolutely be staying at Home2 again. And having a pet was a non-issue they are welcome just a warmly as the human guests.

Every aspect of the space was clean and clearly well-maintained, as well as eco friendly.

The room, as in the lobby area, was warm and inviting.

HOME 2 SUITES BY HILTON ERIE PA FULL

Brand new appliances (fridge, dishwasher, garbage disposal, microwave), and a full compliment of dishes, cups, glassware, and flatware. I have stayed in suites before, but this room surpassed any accommodations I have previously stayed at. When I got to my room, with my pup in tow, I opened the door and said. The lobby area was bright, warm, and quite inviting. Check-in time was only a few brief moments. The front desk staff was professional, kind, friendly and efficient. I was pleasantly surprised at what awaited me upon checking in. While I did not stay that evening, I made sure to try out the facility this year. While passing through Erie last year, I came across Home2.

Home 2 suites by hilton erie pa